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Boost Your Skills: Building Rapport While Working With Customers (repeat session)
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Course date: Wednesday, 10th August 2022 - 1pm AEST*
Are you new to a leadership role or do you want to take the next step towards leading teams? Our latest Customer Service Leadership course will show you how to bring your values with you to get the best out of your people. Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about transforming customer service cultures. Find out from Monique what it takes to focus on and hone the skills you need to meet and manage people and client expectations.
Topics covered:
Identifying and focussing on the foundations of attitude and mindset needed for customer service excellence
Practical guidance for building relationships with all customers and clients, including both internal and external customers, as well as people displaying difficult behaviour
Formulating a personal plan of action that will help you to ensure customer service excellence
This is an important course for all leaders working with teams. Register today.
*Advertised times are in Australian Eastern Standard Time (AEST)
Vic, NSW, Tas, QLD: 1pm-2pm
SA and NT: 12.30pm-1.30pm
WA: 11am-12pm
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
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Name
Sub type
Value
Certificate awarded

About this item

Course date: Wednesday, 10th August 2022 - 1pm AEST*

Are you new to a leadership role or do you want to take the next step towards leading teams? Our latest Customer Service Leadership course will show you how to bring your values with you to get the best out of your people. Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about transforming customer service cultures. Find out from Monique what it takes to focus on and hone the skills you need to meet and manage people and client expectations.

Topics covered:

  • Identifying and focussing on the foundations of attitude and mindset needed for customer service excellence
  • Practical guidance for building relationships with all customers and clients, including both internal and external customers, as well as people displaying difficult behaviour
  • Formulating a personal plan of action that will help you to ensure customer service excellence

This is an important course for all leaders working with teams. Register today.

*Advertised times are in Australian Eastern Standard Time (AEST)
Vic, NSW, Tas, QLD: 1pm-2pm
SA and NT: 12.30pm-1.30pm
WA: 11am-12pm

Course/Activity Information

Course date: Wednesday, 10th August 2022 - 1pm AEST

Are you new to a leadership role or do you want to take the next step towards leading teams? Our latest Customer Service Leadership course will show you how to bring your values with you to get the best out of your people. Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about transforming customer service cultures. Find out from Monique what it takes to focus on and hone the skills you need to meet and manage people and client expectations.

Topics covered:

  • Identifying and focussing on the foundations of attitude and mindset needed for customer service excellence
  • Practical guidance for building relationships with all customers and clients, including both internal and external customers, as well as people displaying difficult behaviour
  • Formulating a personal plan of action that will help you to ensure customer service excellence

This is an important course for all leaders working with teams. Register today.

Other information

  • Training Hours: 1.00
  • Additional Charges May Apply

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