Catalogue

Launch Into Leadership: Skills For Leaders In Customer Service
Live Webinar
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Course date: Thursday, 10th March 2022 - 1pm AEDT*
Are you new to a leadership role or do you want to take the next step towards leading teams?
Our latest Customer Service Leadership course will show you how to bring your values with you to get the best out of your people. Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about transforming customer service cultures.
Find out from Monique what it takes to focus on and hone the skills you need to meet and manage people and client expectations.
Topics covered:
Build your leadership skills in customer service
How to lead your team to get the best results for your clients and customers
Skills to motivate your team by demonstrating and encouraging the best
Learn the skills to teach your team how to engage with customers and clients for success
Formulating a plan of action for your team to ensure they will always provide excellent customer service.
This is an important course for all leaders working with teams. Register today.
*Advertised times are in Australian Eastern Daylight Savings Time (AEDT)
Vic, NSW, Tas: 1pm-2pm
SA: 12.30pm-1.30pm
QLD: 12pm-1pm
NT: 11.30am-12.30pm
WA: 10am-11am
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
Type
Name
Sub type
Value
Certificate awarded

About this item

Course date: Thursday, 10th March 2022 - 1pm AEDT*

Are you new to a leadership role or do you want to take the next step towards leading teams?

Our latest Customer Service Leadership course will show you how to bring your values with you to get the best out of your people. Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about transforming customer service cultures.

Find out from Monique what it takes to focus on and hone the skills you need to meet and manage people and client expectations.

Topics covered:

  • Build your leadership skills in customer service
  • How to lead your team to get the best results for your clients and customers
  • Skills to motivate your team by demonstrating and encouraging the best
  • Learn the skills to teach your team how to engage with customers and clients for success
  • Formulating a plan of action for your team to ensure they will always provide excellent customer service.

This is an important course for all leaders working with teams. Register today.

*Advertised times are in Australian Eastern Daylight Savings Time (AEDT)
Vic, NSW, Tas: 1pm-2pm
SA: 12.30pm-1.30pm
QLD: 12pm-1pm
NT: 11.30am-12.30pm
WA: 10am-11am

Course/Activity Information

Course date: Thursday, 10th March 2022 - 1pm AEDT

Are you new to a leadership role or do you want to take the next step towards leading teams?

Our latest Customer Service Leadership course will show you how to bring your values with you to get the best out of your people. Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about transforming customer service cultures.

Find out from Monique what it takes to focus on and hone the skills you need to meet and manage people and client expectations.

Topics covered:

  • Build your leadership skills in customer service
  • How to lead your team to get the best results for your clients and customers
  • Skills to motivate your team by demonstrating and encouraging the best
  • Learn the skills to teach your team how to engage with customers and clients for success
  • Formulating a plan of action for your team to ensure they will always provide excellent customer service.

This is an important course for all leaders working with teams. Register today.

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