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Boost Your Skills: Building Rapport While Working With Customers
Live Webinar
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Course date: Wednesday, 2nd March 2022 - 1pm AEDT*
Join us for a special webinar on the service leadership approach for achieving customer service excellence.
Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about customer centred workplaces. Learn to build on your skills you need to meet and manage customers and client expectations.
Topics include:
Identifying and focussing on the foundations of attitude and mindset needed for customer service excellence
Practical guidance for building relationships with all customers and clients, including both internal and external customers, as well as people displaying difficult behaviour
Formulating a personal plan of action that will help you to ensure customer service excellence
Don’t miss out! Register today.
*Advertised times are in Australian Eastern Daylight Savings Time (AEDT):
Vic, NSW, Tas: 1pm-2pm
SA: 12.30pm-1.30pm
QLD: 12pm-1pm
NT: 11.30am-12.30pm
WA: 10am-11am
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
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Certificate awarded

About this item

Course date: Wednesday, 2nd March 2022 - 1pm AEDT*

Join us for a special webinar on the service leadership approach for achieving customer service excellence.

Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about customer centred workplaces. Learn to build on your skills you need to meet and manage customers and client expectations.

Topics include:

  • Identifying and focussing on the foundations of attitude and mindset needed for customer service excellence
  • Practical guidance for building relationships with all customers and clients, including both internal and external customers, as well as people displaying difficult behaviour
  • Formulating a personal plan of action that will help you to ensure customer service excellence

Don’t miss out! Register today.

*Advertised times are in Australian Eastern Daylight Savings Time (AEDT):
Vic, NSW, Tas: 1pm-2pm
SA: 12.30pm-1.30pm
QLD: 12pm-1pm
NT: 11.30am-12.30pm
WA: 10am-11am

Course/Activity Information

Course date: Wednesday, 2nd March 2022 - 1pm AEDT 

Join us for a special webinar on the service leadership approach for achieving customer service excellence.

Monique Richardson, our expert presenter for Service Leadership and Customer Service, is passionate about customer centred workplaces. Learn to build on your skills you need to meet and manage customers and client expectations.

Topics include:

  • Identifying and focussing on the foundations of attitude and mindset needed for customer service excellence
  • Practical guidance for building relationships with all customers and clients, including both internal and external customers, as well as people displaying difficult behaviour
  • Formulating a personal plan of action that will help you to ensure customer service excellence

Don’t miss out! Register today.

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